1. Personal information

Personal Information is information about a customer that is identifiable, identifiable in Lux Japan Care or any information that a customer has provided to Lux Japan Care in applications, applications for membership that have been or will be collected, stored, used and processed by Lux Japan Care from time to time.

2. Purpose and scope of information use

2.1. Scope of information collection

“Personal Information” is information about a user that is identifiable, including but not limited to name, national identity card number, birth certificate number, passport number, nationality, address, phone number , fax number, bank information, credit card information, ethnicity, gender, date of birth, marital status, residency status, educational background, financial status, personal preferences, location only the user’s email (email), occupation, identification or any other information the user has provided to Lux Japan Care in the application, enrollment application or any similar application, and /or any information about the user has been or will be collected, stored, used and processed by Lux Japan Care from time to time and includes sensitive personal information such as health data, other similar religion or belief.

User provision of Personal Information is completely voluntary. However, if the user does not consent to provide the information to, we will not be able to process Personal Information for the Additional Purposes and Purposes as set forth below.

Note: If the user is an agent, seller or service provider, the provision of the user’s Personal Information is mandatory, and failure to provide the user’s Personal Information will be an act of violates laws or regulations, and may prevent Lux Japan Care from cooperating with users to provide services or products or to make payments to users for products or services. service provided by the user.

2.2. General purpose

To respond to user questions, comments and feedback; To communicate with users for any of the purposes listed in this Notice; To serve internal management purposes such as auditing, data analysis, database storage; To serve the purpose of detecting, preventing and prosecuting crimes; To help Lux Japan Care comply with its obligations under the law;

2.3. Additional purposes: For customers of services provided by Lux Japan Care

To perform the obligations of Lux Japan Care under any agreement entered into with the customer; To provide the customer with any service requested by the customer; To process customer registrations and to provide services to customers; When a customer requests to download and use the Lux Japan Care application (“App”), or to process a customer request, to make the Application available to the customer and to provide the customer with a license to Application Application; To process your participation in any event, activity, focus group, study, contest, promotion, poll, survey or product; To process, manage or verify a customer’s subscription to Lux Japan Care and to provide the customer with follower benefits; To confirm customer orders and process payments in connection with any product or service requested by the customer; To understand and analyze our business and the needs and preferences of our customers; To develop, enhance, and provide products and services that meet customer needs; To process product exchanges or returns;

2.4. Additional purposes: For customers who are agents, sellers, suppliers, partners, contractors or service providers

For the purpose of cooperating with customers to provide services or products; To facilitate or permit any inspection that Lux Japan Care may require in order to cooperate with the customer; To process payments in connection with any product or service provided by the customer; To communicate with the customer or with the customer’s Lux Japan Care.

2.5. Marketing and promotional purposes

Lux Japan Care also uses and processes customer information via post, phone, sms, in person and/or by email.

Send customers alerts, newsletters, updates, mailers, brochures, privileges, congratulations on special occasions from Lux Japan Care, its partners, sponsors and advertisers Lux Japan Care. Inform and send invitations to customers about events or activities organized by Lux Japan Care, partners, sponsors or advertisers of Lux Japan Care. Process customer registrations for participation in events or activities and to communicate with customers about customer participation at such event or activity;

Sharing of customers’ Personal Information between subsidiaries, affiliates and joint ventures and their agents, vendors, service providers, partners, contractors, who may be contacted with customers to market their products, services, events or promotions.

2.6. Information storage time

The user’s personal data will be stored until a cancellation is requested or the user logs in and performs the cancellation. Remaining in all cases personal information of users will be kept confidential on the server of Lux Japan Care.

3. Mechanism of access to information

3.1. Transfer of Personal Information

User’s Personal Information may be transferred to, stored, used and processed by a jurisdiction located outside the user’s country, or alternatively, in a country, state or city in which the user is present there when using any service provided by Lux Japan Care (“Alternate Country”), to Lux Japan Care companies located outside of the user’s country or Alternate Country, and /or when Lux Japan Care’s servers are located outside the user’s country or Alternate Country. The User understands and agrees that the transfer of User Information is out of the user’s home country or Alternate Country as described below.

3.2. Disclosure to Third Parties

Users’ Personal Information may be transferred, accessed or disclosed to third parties for Additional Purposes and Purposes. In addition, Lux Japan Care may work with other companies, service providers or individuals to perform functions on Lux Japan Care’s behalf, and may therefore provide access to or disclose Information User’s Personal Information to that service provider or third party. Third parties include, but are not limited to

Lux Japan Care’s partners, including Lux Japan Care parties that collaborate on certain events, programs and activities; Event companies and event sponsors; Market research companies; Service providers, including, information technology (IT) service providers for infrastructure, software, and development; Professional advisors and external auditors, including legal counsel, financial advisors and consultants; Other organizations within Lux Japan Care; and Government agencies to implement the provisions of the law. Personal Information may also be shared in connection with a business transaction, such as the sale of a branch or division, merger, consolidation, or asset sale, or, in rare cases, business dissolution.

3.3. Methods and tools for consumers to access and correct their personal data

Subject to any exceptions under the applicable laws of the user’s country or Alternate Country, the user may request access to and/or request rectification of Personal Information, request restriction processing of the user’s Personal Information for Additional Purposes and/or raise any questions regarding the user’s Personal Information by contacting: Lux Japan Care Ltd at 4/1 Street 41, An Khanh Ward, Thu Duc City, Ho Chi Minh City, Vietnam.

In compliance with the laws of the user’s country or Alternate Country, Lux Japan Care reserves the right to impose a fee for access to the user’s Personal Information to the extent permitted.

With respect to the user’s right to access and/or correct Personal Information, Lux Japan Care reserves the right to refuse requests to access and/or correct the User’s Personal Information for reasons permitted by law. law, for example when the cost of giving a user access is disproportionate to the risks to the user’s or another person’s privacy.

If the user does not want the user’s Personal Information collected through cookies on the Website, the user may disable cookies by adjusting the user’s internet browser settings to disable, block or disable cookies, by how to clear user’s access history or clear cache from user’s internet browser.

3.4. Mechanism for settling complaints and disputes

When complaints and disputes arise regarding users’ personal information, Lux Japan Care promotes negotiation and mediation between the parties in order to maintain members’ trust in Lux’s service quality. Japan Care and follow these steps:

  • Step 1: The user complains about the incident related to his personal information to Lux Japan Care by calling (028) 0909 9090, sending an email to hello@lux japan, sending feedback from Lux Japan Care’s official Facebook social network page, from Lux Japan Care application, and/or other forms that are not illegal
  • Step 2: Lux Japan Care’s Customer Care Department will receive user complaints, depending on the nature and extent of the complaint, Lux Japan Care will take specific measures to assist users in solving them. resolve that dispute and respond to the results to the user within 10 working days.


In case the matter is beyond the ability and jurisdiction of Lux Japan Care, Lux Japan Care will ask the user to bring the matter to the competent state agency for resolution according to the law.

Lux Japan Care respects and strictly implements regulations on protecting consumer rights and protecting users’ personal information. Therefore, Lux Japan Care also recommends that users respect and strictly comply with this Personal Information Protection Policy and provide complete, accurate, detailed and truthful information. All acts of fraud, fraud, infringing upon the legitimate rights and interests of others are condemned and must be fully responsible before the law.

4. Other provisions

4.1. Links to Third Party Websites

The Websites may contain links to third party websites. Please note that Lux Japan Care is not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. If users provide information to such sites directly, the privacy policies and terms of use of those sites will apply and Lux ​​Japan Care is not responsible for information processing practices or privacy policy of those sites.

4.2. Personal Information of Minors and Other Individuals

If the user is a parent or guardian, please do not allow minors (persons under 18 (eighteen) years of age) under the user’s custody to submit Personal Information to Lux Japan Care. In the event such Personal Information is provided to Lux Japan Care, the user hereby consents to the processing of Personal Information of minors and the user personally accepts and agrees to be bound by Notice this and take responsibility for the child’s actions.

In some cases the user may have provided Personal Information relating to another individual (e.g. the user’s spouse, family members or friends) and in those cases the user use on behalf of and ensure that the user is authorized to provide their Personal Information to Lux Japan Care and that the user has obtained their consent for their Personal Information to be handled and used in a manner as set forth in this Notice.

4.3. Acknowledgment and Acceptance

By communicating with Lux Japan Care, using Lux Japan Care’s services, purchasing products from Lux Japan Care or by working with Lux Japan Care, the user acknowledges that the user has read and understood this Notice and agree and consent to Lux Japan Care’s use, processing and transfer of users’ Personal Information as described in this Notice.

continuing to use Lux Japan Care’s services, by purchasing products from Lux Japan Care, or by continuing to work with Lux Japan Care after this Notice is revised. edit, update or modify, such actions shall mean that the user accepts such corrections, updates or modifications.

In the event of a conflict between the English version and another language of this Notice, the English version shall prevail.

4.4. Committed to protecting customer’s personal information

Personal information of users on Lux Japan Care’s App and website is absolutely guaranteed by Lux Japan Care in accordance with Lux Japan Care’s personal information protection policy. The collection and use of user information is only done with the consent of the user, unless otherwise provided for by law. Lux Japan Care commits that:

Do not use, do not transfer, provide or disclose to any third party about the user’s personal information without the consent of the user.

In the event that the information server is attacked by a hacker leading to the loss of the member’s personal data, Lux Japan Care will be responsible for reporting the case to the investigating authorities for timely handling and notification. let users know.

Lux Japan Care management requires individuals, when registering / purchasing as a Member, to provide all relevant personal information such as: full name, contact address, email address, identity card number, phone number, account number, payment card number, etc., and is responsible for the accuracy, legality and update of the above information. Lux Japan Care management is not responsible for and does not resolve all complaints related to the rights of users if it considers that the personal information provided by that user is incorrect.

4.5. Commitment to delete customer’s personal information

Upon request and actual verification from the customer, we will delete all personal information related to the customer on the system. We will only keep transaction-related information if any. Please email if you want your personal information to be completely deleted from Lux Japan Care’s system.


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