To use most aspects of the Service, you must register for and maintain an active individual User Service account (“Account”). You must be 18 years of age or older, or the legal age of majority in your jurisdiction (if the age of majority is other than 18), to obtain an Account. Signing up for an account requires you to send Lux Japan Care certain personal information, such as your name, address, mobile phone number and age, as well as at least one payment method valid (or approved credit card or payment partner). You agree to maintain accurate, complete and up-to-date information in your Account. Your failure to maintain accurate, complete and up-to-date Account information, including on file with an invalid or expired payment method, may result in your failure to access and use the Service or the termination of this Agreement between you and Lux Japan Care. You are responsible for all activities that occur under your Account, and you agree to maintain the security and confidentiality of your Account username and password at all times. Except as permitted in writing by Lux Japan Care, you may own only one Account.
Services are not granted to users under the age of 18. You may not authorize a third party to use your Account, and you may not permit a person under the age of 18 to receive transportation or logistics services from a Third Party Provider unless they are traveling with you. You may not assign or otherwise transfer your Account to any other person or legal entity. You agree to comply with all applicable laws when using the Services, and you may use the Services only for lawful purposes. By using the Services, you must not cause nuisance, inconvenience, inconvenience, or property damage, to the Third Party Providers or any other party. In some cases you may be asked to provide proof of your right to access or use the service,
Any behavior for the purpose of attracting customers on Lux Japan Care’s system is strictly prohibited. Engaging customers on Lux Japan Care’s system is understood as a private negotiation with Lux Japan Care’s Customers (including Maid) to provide Lux Japan Care’s services without going through the system. system of Lux Japan Care. Lux Japan Care has the right to refuse to serve or lock accounts without prior notice to those who have the above behavior. For each Customer (including the Maid), you will have to indemnify Lux Japan Care.
By creating an Account, you agree that the Services may send you notification text messages (SMS) as part of the normal business of using the Services. You may opt out of receiving text messages (SMS) from Lux Japan Care at any time by sending an email to support@Lux Japan Care.com stating that you no longer wish to receive such messages, along with a number the mobile device’s phone to receive the message. You acknowledge that opting out of text messages (SMS) may affect your use of the Service.
Lux Japan Care may, in its sole discretion, generate promotional codes to redeem Account credits, or other features or benefits in connection with these Services and/or those of a Third Party Provider. , subject to any additional terms that Lux Japan Care establishes on a per-promotion code basis (“Promo Code”). You agree that Promo Code:
(i) must be used for the intended objects and purposes, in a manner consistent with law;
(ii) may not be reproduced, sold or transferred in any way, or made available to the public (whether publicly posted or otherwise), except with the express permission of Lux Japan Care;
(iii) may be disabled by Lux Japan Care at any time for any reason for which Lux Japan Care is not responsible;
(iv) may only be used under the specific terms that Lux Japan Care establishes for such Promo Code;
(v) has no cash value; and
(vi) may expire before you use it. Lux Japan Care reserves the right to withhold or deduct credits, features or other benefits obtained through the use of Promo Codes by you or any other user in the event Lux Japan Care determines is or believes that the use or redemption of a Promo Code is faulty, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.
Lux Japan Care may, in its sole discretion, permit you to submit, upload, publish or otherwise make available to Lux Japan Care, through the text, audio and/or visual features of the Service, content and information. , including comments and feedback regarding the Services, requests for support, and submissions for contests and promotions (“User Content”) from time to time. Any User Content provided by you remains your property. However, by providing User Content to Lux Japan Care, you grant Lux Japan Care a copyright-free, irrevocable, assignable, perpetual, worldwide, license to grant it. sublicense, to use, copy, modify, create derivative works, distribute, make public, publicly perform,
You represent and warrant that:
(i) you are the sole and exclusive owner of all User Content, or you have all the rights, licenses, approvals, and release necessary to grant Lux Japan Care a license of User Content. used as mentioned above; and
(ii) User Content or information you submit, upload, publish or otherwise make available User Content or Lux Japan Care’s use of User Content as permitted herein shall not infringe, appropriate, infringe upon the intellectual property or proprietary rights or rights of publicity or privacy of a third party, or result in a violation of applicable law or regulation.
You agree not to provide User Content that is defamatory, libelous, hateful, violent, obscene, sexual, illegal, or otherwise offensive, as determined by Lux Japan Care in its sole discretion, whether these documents are legally protected. Lux Japan Care may, but is not obligated to, review, monitor, or delete User Content, in Lux Japan Care’s sole discretion and at any time for any reason, without notice. advance notice.
You understand that use of the Services may incur costs for services or goods you receive from a Third Party Provider (“Fees”). After you have received services or goods through the use of the Services, Lux Japan Care will facilitate the payment of the applicable Fees on behalf of the Third Party Provider as its payment collection agent. Third Party Provider. Payment of the Fees in this manner shall be deemed to have been made by you directly to the Third Party Providers. Fees will include applicable taxes if required by law. Fees paid by you are final and non-refundable, unless otherwise determined by Lux Japan Care. You still have the right to claim a lower Fee from a Third Party Provider for services or goods received from a Third Party Provider at the time of service, goods. Lux Japan Care will respond to any request from a Third Party Provider to change the Fees for a particular service or good.
All Fees are payable immediately and payment will be facilitated by Lux Japan Care using the preferred payment method specified in your Account, which Lux Japan Care will then send to you an email receipt, provided your email has been authenticated on the App. If your Primary Account’s payment method is determined to be expired, invalid or unchargeable, you agree that Lux Japan Care may, in its role as the Provider’s payment collection agent, provided to a Third Party, use the second payment method in your Account, if available.
Between you and Lux Japan Care, Lux Japan Care reserves the right in its sole discretion to establish, remove and/or modify Fees for any or all services or goods received through the use of the Services at any time. which point. Furthermore, you acknowledge and agree that Fees applicable in certain geographic areas may increase significantly during times of high demand. Lux Japan Care will endeavor to notify you of any fees that may apply, provided that you will be responsible for the Charges incurred under your Account regardless of whether you are aware of the Charges or the funds or not. From time to time, Lux Japan Care may offer certain users promotions and discounts that may result in charging different amounts for the same service or goods or similar services or goods received. through your use of the Services, and you agree that such discount promotions will not be related to your use of the Services or the Fees applicable to you, unless otherwise specified. offer you. You may choose to cancel your request for services or goods from a Third Party Provider at any time before the Third Party Provider performs the service, in which case you may be charged a fee. service cancellation fee. and you agree that such discount promotions will not be related to your use of the Services or the Fees applicable to you, unless also offered to you. You may choose to cancel your request for services or goods from a Third Party Provider at any time before the Third Party Provider performs the service, in which case you may be charged a fee. service cancellation fee. and you agree that such discount promotions will not be related to your use of the Services or the Fees applicable to you, unless also offered to you. You may choose to cancel your request for services or goods from a Third Party Provider at any time before the Third Party Provider performs the service, in which case you may be charged a fee. service cancellation fee.
This payment structure is designed to fully compensate Third Party Providers for the goods and services provided. Except for housekeeping services through the App, Lux Japan Care does not assign any part of your payment as a tip or gratuity to Third Party Providers. Any statement by Lux Japan Care (on Lux Japan Care’s website, in the App, or in Lux Japan Care’s marketing materials) for the purpose of stating that the tip is “voluntary”, “non-compulsory” obligated” and/or “included” in your payments for services or goods provided without the intention of indicating that Lux Japan Care will provide any additional funds, other than those terms described above, for Third Party Providers. You understand and agree that, where you are at your discretion to provide additional payment as a bonus to any Third Party Provider that provides you with services or goods received through this Service, you are under no obligation to do so. so. Bonuses are voluntary. Once you have received services or goods through this Service, you will have the opportunity to rate your experience and leave further feedback on the Third Party Provider.
You shall be responsible for the costs of repairing damage to, or necessary cleaning, the Third Party Provider’s vehicles and property resulting from your use of the Services under your Account in excess of such damage. normal “wear and tear” and the required level of cleaning (“Repair or Cleaning”). In the event a Third Party Provider reports a Repair or Cleaning need, and such Repair or Cleaning request is confirmed by Lux Japan Care in its sole and reasonable discretion, Lux Japan Care reserves the right to make event to pay the reasonable costs of such Repair or Cleaning on behalf of the Third Party Provider using the payment method specified in your Account. This amount will be transferred to Third Party Providers by Lux Japan Care and is non-refundable.
Lux Japan Care will not be liable for indirect, incidental, special, warning, punitive or consequential damages, including loss of profits, loss of data, personal injury. or damage to property, related to, or arising from the use of the Services, even if Lux Japan Care has been warned of the risk of such damage. Lux Japan Care will not be liable for any damage, liability or loss arising from:
(i) Your use of or reliance on the Services or your failure to access or use the Services; or
(ii) Any transaction or relationship between you and the third party supplier, even if Lux Japan Care has been warned of the risk of such damages. Lux Japan Care will not be responsible for delays or inactivity due to causes beyond Lux Japan Care’s control. You acknowledge that a third party service provider that provides the requested services through some of the claim brands may provide shared or peer-to-peer services and may not be licensed or authorized operate professionally. In no event shall Lux Japan Care be liable to you in connection with the services for any damages, losses and causes of action.
You may use the service of lux japan care to request and schedule domestic and/or air conditioning maintenance services with a third party supplier, but you agree that Lux Japan Care is not responsible or obligations to you in connection with any housekeeping and/or air conditioning maintenance services provided to you by a third party supplier, except as expressly set forth in these terms.
The limitations and disclaimers in this section 5 are not intended to limit liability or replace consumer rights that cannot be excluded by law.
Services are provided “as is” and “as available”. lux japan care disclaims all representations and warranties, express, implied or statutory, not expressly stated in these terms, including the warranties of merchantability, fitness for a purpose. specific and does not violate the law. Furthermore, Lux Japan Care makes no representations, warranties, or warranties regarding the reliability, timeliness, quality, suitability or availability of these services, services or goods requested. through the use of this service, or the services shall be uninterrupted or error-free. Lux Japan Care does not guarantee the quality, suitability, safety or competence of third party suppliers. You agree to be responsible for all risks arising out of the use of these services and any related requested services or goods.
You agree to indemnify and hold Lux Japan Care and its officers, directors, employees and agents harmless from any and all claims, claims, liabilities, and expenses. (including attorneys’ fees) arising from or in connection with:
(i) you use these Services, services or products obtained through the use of these Services;
(ii) you break or violate these Terms;
(iii) Lux Japan Care’s use of User Content; or
(iv) you violate the rights of any third party, including a Third Party Provider.
Example: If you post a job at 15:00, the job is done in 2 hours. Cancellation time is from 15:30 to 17:00 on the same day. Any request to cancel work outside of this period will not be valid.
In all of the above cases, you will not be charged for the cancellation request.
If you pay by credit card, the refund will be transferred back to your account within 15 minutes.
Cancel after 10 minutes of posting the job (20,000 VND first cancellation fee).
When you click the cancel button, we will notify you of the 20,000 VND fee before you confirm the cancellation.
When the cleaning maid is not up to your standards (In this case please contact our support line).
When you cancel after the working hours have passed.
In case the customer wants to cancel the fixed package, Lux Japan Care applies the package cancellation terms/conditions and refunds the unused work in two ways:
Refund via bPay: Lux Japan Care refunds the total amount of unused sessions.
Refund via bank transfer: Lux Japan Care refunds the total amount of unused sessions minus 20% of the value of the original package.
To cancel a job posting, please use the cancel feature in the app.
For other situations, please contact our customer support by email: helo@luxjapancare.com
Claims for copyright infringement must be sent to Lux Japan Care’s designated agent. Please visit Lux Japan Care website for the designated address and additional information.
Lux Japan Care may give notice by means of a general notice of the Services, by email to the email address in your Account, or by written communication mailed to recorded in your Account. You may notify Lux Japan Care in writing.
You may not assign or transfer these Terms, in whole or in part, without Lux Japan Care’s prior written consent. You consent to Lux Japan Care to assign or assign these Terms, in whole or in part, to:
(i) a subsidiary or branch;
(ii) the bank that pays for Lux Japan Care’s equity, business or assets; or
(iii) successor due to merger. No joint venture, partnership, employment or agency relationship exists between you, Lux Japan Care or any Third Party Provider as a result of the contract between you and Lux Japan Care or the use of use the Services.
If any provision of these Terms is held to be unlawful, void or unenforceable, in whole or in part, then that provision or part, under any provision of law, to that extent shall not be deemed a part of these Terms but the legality, validity and enforceability of the remaining provisions of these Terms shall not be affected. In such event, the parties shall replace the illegal, invalid, or unenforceable provision or portion of the provision with a legal, valid and enforceable provision or portion of the provision. To the maximum extent possible, having the same effect as a provision or portion of a provision that is illegal, invalid or unenforceable, regardless of the content and purpose of these Terms. These Terms constitute the entire agreement and memorandum of understanding of the parties with respect to the subject matter and any amendments or replacements to any current or previous agreements or commitments relating to the subject matter. main. In these Terms, the word “including” means “including, but not limited to.”
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